Terms of Service

Use of the Store

For a concise explanation of use of the store, our service position is that these Terms govern use of melin and purchases from this U.S.-market online store. Customers must provide accurate account, billing, delivery, and contact information.

Orders and Cancellation

For dependable guidance on orders and cancellation, our service position is that we may review, limit, or cancel an order when payment cannot be authorized, information is inaccurate, inventory is unavailable, or fraud screening identifies a material risk.

In connection with orders and cancellation, the customer-facing rule is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, returns and exchanges are handled under the Refund Policy.

Shipping, Returns, and Refunds

For customer confidence in shipping, returns, and refunds, the customer-facing rule is that standard U.S. shipping is free with no minimum purchase requirement. Processing normally takes 1–2 business days and estimated carrier transit is 4–6 business days.

For practical reference regarding shipping, returns, and refunds, the relevant commitment is that eligible no-reason returns and exchanges are accepted within 30 days after delivery. melin pays approved return shipping. Approved refunds are issued within 5–10 business days after receipt and inspection.

Products

To set precise expectations about products, the applicable standard is that product pages provide the current details for performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories. Size, material, care, and safety information must be reviewed on the applicable product page and is not replaced by these Terms.

Payments and Taxes

When reviewing payments and taxes, the practical result is that prices and payments are in USD unless checkout expressly states otherwise. Applicable taxes are collected as required by law.

Contact

For customer confidence in contact, our service position is that questions may be sent to support@melinheart.shop or 512-791-8738 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinheart.shop

Phone: 512-791-8738

Physical address: 315 McKnight Ave NE, Albuquerque NM 87102, United States