Payment Policy

About Credit/Debit Card

For transparency around about credit/debit card, the following rule applies: all store prices and card transactions are presented in USD unless checkout expressly states otherwise.

For customer confidence in about credit/debit card, our service position is that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The methods actually available for an order are displayed securely at checkout.

Billing Accuracy, Taxes, and Credits

To keep customer expectations clear about billing accuracy, taxes, and credits, our policy provides that customers are responsible for providing accurate billing and contact information. Taxes are assessed and collected whenever applicable law requires them.

For transparency around billing accuracy, taxes, and credits, our policy provides that approved refunds are returned to the original payment method within 5–10 business days after return receipt, inspection, and approval. Financial institutions can take additional time to post under the financial institution's procedures.

How to Reach Us

For a concise explanation of how to reach us, our policy provides that payment questions may be sent to support@melinheart.shop or 512-791-8738 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Card Authorization and Payment Security

When considering card authorization and payment security, the applicable standard is that payment information is encrypted and processed by Shopify and authorized payment providers. melin does not retain full card numbers or card security codes.

For transparency around card authorization and payment security, our operating standard is that a card issuer may place an authorization hold, request additional verification, approve, or decline a transaction under its own rules.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinheart.shop

Phone: 512-791-8738

Physical address: 315 McKnight Ave NE, Albuquerque NM 87102, United States