Shipping Policy

U.S.-Only Delivery

For practical reference regarding u.s.-only delivery, the requirement is as follows: melin limits delivery service to addresses in the United States. There is no charge for standard shipping for every U.S. order with no minimum purchase requirement.

For transparency around u.s.-only delivery, our policy provides that orders are typically prepared for dispatch within 1–2 business days, excluding weekends and U.S. public holidays. Estimated carrier transit after dispatch is 4–6 business days.

For clear guidance on u.s.-only delivery, the customer-facing rule is that the daily order cutoff is 5:00 PM (America/Los_Angeles). Orders received after the cutoff begin processing on the next business day.

Shipment Tracking

For a concise explanation of shipment tracking, our policy provides that shipment tracking information is supplied when the order ships and is sent using the contact information supplied at checkout.

Address and Delivery Support

For transparency around address and delivery support, the customer-facing rule is that customers are responsible for providing a complete delivery address. Contact support@melinheart.shop promptly about an address correction; changes cannot be guaranteed after fulfillment starts.

For dependable guidance on address and delivery support, our operating standard is that if tracking shows a delivery problem or an order arrives damaged, incomplete, or incorrect, contact melin. The merchant pays approved return shipping for both quality issues and no-reason returns.

Taxes

When considering taxes, the applicable commitment is that taxes are assessed and collected whenever applicable law requires them.

How to Reach Us

For a straightforward understanding of how to reach us, please note that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinheart.shop or call 512-791-8738.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinheart.shop

Phone: 512-791-8738

Physical address: 315 McKnight Ave NE, Albuquerque NM 87102, United States