FAQ

Orders and Shipping

For a concise explanation of orders and shipping, the applicable commitment is that where do you ship? We ship only within the United States.

For a concise explanation of orders and shipping, the applicable standard is that is shipping free? Yes. Standard shipping is free for all U.S. orders with no minimum purchase requirement.

To set precise expectations about orders and shipping, the applicable standard is that how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

For practical reference regarding orders and shipping, we apply this requirement: what is the order cutoff? The daily cutoff is 5:00 PM (America/Los_Angeles); later orders begin processing on the next business day.

To keep customer expectations clear about orders and shipping, our service position is that will I receive tracking? Yes. A tracking number is sent after shipment.

Orders, Payments, and Products

As part of our standards for orders, payments, and products, the requirement is as follows: can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

For dependable guidance on orders, payments, and products, this policy confirms that which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For dependable guidance on orders, payments, and products, our service position is that how are taxes handled? Applicable taxes are collected as required by law.

For a concise explanation of orders, payments, and products, the applicable commitment is that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Contact

For clear guidance on contact, the following rule applies: email support@melinheart.shop or call 512-791-8738. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Returns and Refunds

For practical reference regarding returns and refunds, we apply this requirement: can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.

To make our requirements clear for returns and refunds, our operating standard is that who pays return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

When reviewing returns and refunds, our operating standard is that is there a restocking fee? No. Approved returns and exchanges are not charged a restocking fee.

As part of our standards for returns and refunds, our service position is that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

To set precise expectations about returns and refunds, the following rule applies: which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinheart.shop

Phone: 512-791-8738

Physical address: 315 McKnight Ave NE, Albuquerque NM 87102, United States