Refund Policy

30-Day Returns and Exchanges

For dependable guidance on 30-day returns and exchanges, the customer-facing rule is that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinheart.shop within 30 days after delivery before sending anything back.

For clear guidance on 30-day returns and exchanges, the controlling expectation is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Order Cancellation

For practical reference regarding order cancellation, the customer-facing rule is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

To keep customer expectations clear about return address, our policy provides that the default return address is 315 McKnight Ave NE, Albuquerque NM 87102, United States. Do not send a return until return instructions have been issued.

Contact

To set precise expectations about contact, customers should understand that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinheart.shop or call 512-791-8738.

Eligibility

For a straightforward understanding of eligibility, our operating standard is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

As part of our standards for eligibility, our established approach is that customized products, clearance or Final Sale items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not eligible for an ordinary no-reason return. These limits do not reduce remedies for an item that arrives damaged, defective, incorrect, or incomplete.

To make our requirements clear for eligibility, customers should understand that no restocking fee is charged for an approved return or exchange.

Refund Timing

When considering refund timing, the practical result is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinheart.shop

Phone: 512-791-8738

Physical address: 315 McKnight Ave NE, Albuquerque NM 87102, United States